Frequently Asked Questions

You've got questions! We've got answers.

How does this work?

Simply put: you tell us what you need, and we help you find it.

Call or text us 10AM-6PM, any day of the week, and we’ll help you find free food in NYC. It’s 100% free and confidential. Every member of our team is here to help you find the best resources for you. We’ll send you up-to-date info based on your needs, so you don’t have to spend the time researching & figuring it out on your own.

How can you help?

Depending on your situation, we’ll help you find a local food pantry or soup kitchen, apply for SNAP benefits, register for food delivery, and more. We specialize in helping you find free food, but we can also help with other things–just let us know! Read more about our resources here.

Am I eligible for food assistance?

Anyone can use our service for free. COVID19 has hit us all differently, and while you may not have needed the help a year ago, maybe you want to see what your options are now. Some services, like SNAP benefits and certain delivery options, require documentation, but many of our resources are open to all.

Do you deliver food?

Lemontree doesn’t deliver or distribute any food directly, but we’ll help you find places that do. Almost all the delivery options we know about are designed for those who truly cannot leave their homes: senior citizens, those with serious medical conditions, or those with COVID19. If you don’t fit into one of these categories, don’t worry–we’ll work with you to find another solution.

I thought food pantries/soup kitchens were for other people, like the homeless.

These resources are for everyone! Pantries & soup kitchens serve a wide range of customers just like you. Perhaps you’ve run out of SNAP benefits before the end of the month, or your stove isn’t working so you need help with prepared meals. Whatever your situation is–if you could use a little help, we’re here to serve you. Read more about visiting a pantry for the first time.

What is SNAP? Am I eligible to apply?

SNAP benefits are a monthly allowance you can use to buy groceries, just like a debit card. Anyone with a social security number can apply for SNAP. Even if you don’t have a social security number, you may still be eligible. Read more about applying here.

I'm having a problem with my existing SNAP case. Can you help?

You can submit small changes, like adding someone to your household, using the app or online, but unfortunately, the HRA is the only place that can adjust your SNAP case or make real decisions about your benefits. While you wait for your SNAP issues to be resolved, we’ll help you find free food elsewhere!

You Are Not Alone

More than 1,500,000 New Yorkers need help with food.

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