Question 1

How do I get food?

Accepted Answer

You can receive food by visiting the food pantry or soup kitchen when it’s open. Make sure to check each resource page to see details like address, full schedule, and requirements.

Question 2

Can someone deliver the food to my house?

Accepted Answer

Delivery services are very limited and are reserved for senior citizens or those with serious medical problems. If you believe you fall into either category, let us know and we may be able to help you find options in Hi-Pointe.

Question 3

What do I have to bring?

Accepted Answer

Every location is different! Please review the details included on each resource to see whether you need to bring any documentation like ID or proof of address, or supplies like bags to carry the food. If you don’t see any information on the resource, you don’t have to bring anything!

Question 4

Do I need an appointment?

Accepted Answer

Every location is different! Some places in Hi-Pointe accept appointments, some require it, and others allow walk-ins. Please review all details on the resource page to understand how you should prepare for your visit.

Question 5

What kind of food do they have?

Accepted Answer

Food pantries offer grocery-style items such as canned food, fresh produce, and dry goods like pasta or rice that you can cook yourself. Soup kitchens offer ready-to-eat items like hot meals or sandwiches. All of these locations may have different options on different days, so it is hard to tell what each one of them will offer any given day.

Question 6

Do they have vegetables?

Accepted Answer

Pantries may have different options at different times, so it is hard to tell what each one of them will offer any given day. Most pantries in Hi-Pointe do give out some form of vegetables, but they may be canned items.

Question 7

Do they have meat?

Accepted Answer

Pantries may have different options on different days, so it’s hard to tell what each one of them will offer any given day.

Question 8

Any pantries open today?

Accepted Answer

You can browse these pages for resources in Hi-Pointe to see if any are open today. If you’ve signed up for personalized assistance through our text message helpline, please take a look at the links we’ve sent you! If none of the resources we’ve sent are open today, let us know and we can search for additional options in Hi-Pointe.

Question 9

Where are you located?

Accepted Answer

Because our work is mostly virtual, the Lemontree team works remotely, and we don’t have an office in Hi-Pointe for in-person visits. You can always reach us by texting 90847 or on WhatsApp between 10am-6pm, every day of the week.

Question 10

Can I get a reminder before my visit?

Accepted Answer

Yes! Tap the bell icon on any resource page to set a reminder via text or WhatsApp before it opens, so you don’t forget your visit.

Question 11

Can I build a weekly food schedule?

Accepted Answer

Yes — you can use Lemontree to build a calendar of upcoming pantry visits in Hi-Pointe for the week, so you always know where to go and when. It’s a great way to plan ahead and make sure you have food throughout the week.

Question 12

How do I get help from a real person?

Accepted Answer

You can text our helpline at 90847 or reach us on WhatsApp between 10am–6pm, every day of the week. A real person will help you find food in Hi-Pointe, answer questions, and connect you with the right resources.