General Information

All services are free Assistance is provided by delivery only — no pick-ups at our facility. Our Christmas Assistance Program serves families all over eastern Massachusetts including Boston and Cape Cod. We do not go to Framingham or points west. All requests are processed by phone. We cannot accept e-mail requests or requests made in-person at our facility due to staffing limitations. Our Christmas Assistance Line is very busy because we serve families from so many communities. We will ask for the names, birthdates, clothing size, and gift ideas for each person in your family living at your home. My Brother’s Keeper only accepts requests from parents in need. We do not accept second-hand requests from family, friends, or advocates. (For example, “I’m calling for a friend who needs help.”) Gift ideas are suggestions only- we do not guarantee to provide specific gifts. My Brother’s Keeper cannot give out high-end electronic items like iPods, cell phones, or game systems. Gifts are delivered directly to homes sometime between December 1st – 24th. Our volunteers call ahead to schedule delivery appointments. To help with scheduling, our intake staff will always ask for two telephone numbers when processing request

Parking

• No Parking available.

Services

• There is an official Department of Transitional Assistance Kiosk at this location with access to the DTA Connect mobile application and website. Learn what you can do through DTA Connect. . PLEASE NOTE: These locations are not staffed by DTA employees.

OVERVIEW

• DTA’s local office lobby is open for services, including new self-service options. Visit the services section on this page to learn about all the things you can do at a DTA office and ways to contact the Department.

TRANSPORTATION

• You can reach the vicinity of the DTA office via MBTA subway and bus routes.
• It is strongly recommended that you check with the MBTA's website to make sure you receive their updated routes. They offer a Trip Planner, which enables users to get personalized recommendations.

SERVICES

• DTA’s local office lobby is open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

• If you need an EBT card, you can request one be sent to you via mail on the DTA Connect mobile app, DTAConnect.com or using the automated prompts on the DTA Assistance Line (877-382-2363). Most cards are delivered within 3-5 days. You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about other options.

• You can apply for SNAP, TAFDC, and EAEDC online at DTAConnect.com or over the phone on the DTA Assistance Line at 877-382-2363 (press 7) (help in over 100 languages). Learn all you can do to manage your case 24/7 without visiting a DTA office (e.g., submit documents, request letter showing your DTA benefits, etc.) at Mass.gov/ContactDTA.

For more information or to register to attend a Community Cafe near you, please call 617-477-6688 or email ethosmeals@ethocare.org.

Families need to complete the 2024-25 school meal & summer EBT application to receive summer benefits ($120 per eligible child)- name spelling, address, etc. all need to be up to date and accurate! Summer EBT Outreach Toolkit"https://mymdthink.maryland.gov/home/#/sunbucks If you need an EBT card, you can request one be sent to you via mail on the DTA Connect mobile app, DTAConnect.com or using the automated prompts on the DTA Assistance Line (877-382-2363). Most cards are delivered within 3-5 days. You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about other options.

You can apply for SNAP, TAFDC, and EAEDC online at DTAConnect.com or over the phone on the DTA Assistance Line at 877-382-2363 (press 7) (help in over 100 languages). Learn all you can do to manage your case 24/7 without visiting a DTA office (e.g., submit documents, request letter showing your DTA benefits, etc.) at Mass.gov/ContactDTA.

Open to Clients (Must be a resident of Natick)

by appointments only

Food Pantry WILL BE CLOSED Saturday December 23, 2022 and Monday and Tuesday December 25 and 26, 2023. New Years Holiday Closure 2024 ! WILL BE CLOSED Saturday December 30, 2023 and Monday January 1, 2024.