General Information

All services are free Assistance is provided by delivery only — no pick-ups at our facility. Our Christmas Assistance Program serves families all over eastern Massachusetts including Boston and Cape Cod. We do not go to Framingham or points west. All requests are processed by phone. We cannot accept e-mail requests or requests made in-person at our facility due to staffing limitations. Our Christmas Assistance Line is very busy because we serve families from so many communities. We will ask for the names, birthdates, clothing size, and gift ideas for each person in your family living at your home. My Brother’s Keeper only accepts requests from parents in need. We do not accept second-hand requests from family, friends, or advocates. (For example, “I’m calling for a friend who needs help.”) Gift ideas are suggestions only- we do not guarantee to provide specific gifts. My Brother’s Keeper cannot give out high-end electronic items like iPods, cell phones, or game systems. Gifts are delivered directly to homes sometime between December 1st – 24th. Our volunteers call ahead to schedule delivery appointments. To help with scheduling, our intake staff will always ask for two telephone numbers when processing request

Westgate Mall has partnered with the African American Association of Brockton to host their third annual Toy Giveaway this holiday season.

The toy giveaway will run Saturdays + Sundays in December leading up to Christmas. Last year, the initiative served over 600 families in the local Brockton community; this year the organization expects to help up to 1,500 families in need in the community.

In addition to toys, the drive also provides winter coats, hats and more. The Toy Drive is free, and children must be present to receive toys. Event Dates & Times: Saturday, December 6, 2025: 10:00 a.m. – 8:00 p.m. Sunday, December 7, 2025: 11:00 a.m. – 7:00 p.m. Saturday, December 13, 2025: 10:00 a.m. – 9:00 p
Sunday, December 14, 2025: 11:00 a.m. – 8:00 p.m.
Saturday, December 20, 2025: 9:00 a.m. – 9:00 p
Sunday, December 21, 2025: 11:00 a.m. – 8:00 p.m.

Must be a resident of Hyde Park and be able to provide proof of address and family size. Acceptable examples of proof of address: Utility bill Bank Statement showing address Driver's license or MA ID Proof of family size: Driver's license or MA ID Student ID Birth Certificate However, non-registered clients are allowed to shop once and need to bring in required documentation on their next visit in order to shop in the future.

Parking

• There is parking available onsite.

Services

• There is an official Department of Transitional Assistance Kiosk at this location with access to the DTA Connect mobile application and website. Learn what you can do through DTA Connect.

NOTE: These locations are not staffed by DTA employees.

Parking

• There is limited parking including street, metered, and a small parking lot requiring a parking pass.

Services

• There is an official Department of Transitional Assistance Kiosk at this location with access to the DTA Connect mobile application and website. Learn what you can do through DTA Connect.

NOTE: These locations are not staffed by DTA employees.

Parking

• There is parking.

Services

• There is an official Department of Transitional Assistance Kiosk at this location with access to the DTA Connect mobile application and website. Learn what you can do through DTA Connect.

PLEASE NOTE: These locations are not staffed by DTA employees.

Parking

• No Parking available.

Services

• There is an official Department of Transitional Assistance Kiosk at this location with access to the DTA Connect mobile application and website. Learn what you can do through DTA Connect. . PLEASE NOTE: These locations are not staffed by DTA employees.

OVERVIEW

• DTA’s local office lobby is open for services, including new self-service options. Visit the services section on this page to learn about all the things you can do at a DTA office and ways to contact the Department.

TRANSPORTATION

• You can reach the vicinity of the DTA office via MBTA subway and bus routes.
• It is strongly recommended that you check with the MBTA's website to make sure you receive their updated routes. They offer a Trip Planner, which enables users to get personalized recommendations.

SERVICES

• DTA’s local office lobby is open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

• If you need an EBT card, you can request one be sent to you via mail on the DTA Connect mobile app, DTAConnect.com or using the automated prompts on the DTA Assistance Line (877-382-2363). Most cards are delivered within 3-5 days. You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about other options.

• You can apply for SNAP, TAFDC, and EAEDC online at DTAConnect.com or over the phone on the DTA Assistance Line at 877-382-2363 (press 7) (help in over 100 languages). Learn all you can do to manage your case 24/7 without visiting a DTA office (e.g., submit documents, request letter showing your DTA benefits, etc.) at Mass.gov/ContactDTA.

OVERVIEW

• DTA’s local office lobby is open for services, including new self-service options. Visit the services section on this page to learn about all the things you can do at a DTA office and ways to contact the Department.

TRANSPORTATION

• You can reach the vicinity of the DTA office via MBTA subway and bus routes.
• It is strongly recommended that you check with the MBTA's website to make sure you receive their updated routes. They offer a Trip Planner, which enables users to get personalized recommendations.

SERVICES

• DTA’s local office lobby is open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

• If you need an EBT card, you can request one be sent to you via mail on the DTA Connect mobile app, DTAConnect.com or using the automated prompts on the DTA Assistance Line (877-382-2363). Most cards are delivered within 3-5 days. You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about other options.

• You can apply for SNAP, TAFDC, and EAEDC online at DTAConnect.com or over the phone on the DTA Assistance Line at 877-382-2363 (press 7) (help in over 100 languages). Learn all you can do to manage your case 24/7 without visiting a DTA office (e.g., submit documents, request letter showing your DTA benefits, etc.) at Mass.gov/ContactDTA.